Terms & conditions / Uvjeti poslovanja
Agency Obligations
NoSelfie travel agency is obliged to provide the traveller with services of the same content and quality as stated in the reservation (program) and is also obliged to protect the traveller’s rights and interests, in accordance with the current rules and regulations of the Republic of Croatia and fair business practices in the travel industry. NoSelfie travel agency is obliged to keep all acquired information about the traveller private and safe, and shall not disclose his/her address, destinations, travel schedule, his/her payments nor the names of his/her travel companions to third parties, without his/her prior consent or unless required by law.
Traveller Obligations
The Travel Contractor/traveller is obliged to provide NoSelfie travel agency with all data necessary for the realization of the travel program, and to inform the agency about all the facts concerning traveller’s health condition, his/her habits and such, that might jeopardize the course of the travel (if the traveller is on special diet, or if he/she suffers from a chronic disease etc.).
The traveller is also obliged to observe the rules of conduct in the hotels and in the catering objects and to cooperate in good faith with the agency representative and service providers. In case of non-compliance with these obligations, the traveller is liable for all damages incurred.
Reservations and Payment Procedures
The contract is considered binding and the reservation confirmed after the deposit payment is made. The exact amount of the deposit and the payment plans are defined in the Special Travel Terms and Conditions.
For each reservation, the traveller will be issued a Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply.
Package Tour Contents
The details of every confirmed program, information about accommodation and all other services, and also information about the number of travellers, are included in the Confirmation Letter.
The accommodation offered in the programs is described according to the official categorization of the respective country, valid at the moment of the publication of the program. Nourishment, comfort, and other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. NoSelfie travel agency does not take responsibility for any verbal or written information obtained from a third party that differs from our description of the services and facilities in the published programs.
Changes to Confirmed Services
NoSelfie travel agency retains the right to change the day or timing of departure in the event of flight timetable changes or other unexpected circumstances, as well as to change the course of travel in case of a change to the travel conditions (flight timetable changes, security situation in the country, natural disasters and other circumstances which are beyond our control) according to the current international traffic rules and regulations.
NoSelfie travel agency shall complete all the program obligations as described, except in the event of force majeure. In that case, NoSelfie travel agency will offer an alternative solution. If that solution is impossible to perform as well, we kindly ask our clients to accept that NoSelfie travel agency is not obliged to provide the services outside of these conditions of the reservation.
Travel Cancellations
The traveller/ Travel Contractor has the right to cancel a travel arrangement at all times. If the traveller cancels the travel arrangement, NoSelfie travel agency reserves the right to retain the following amounts from the full package price (unless stated differently in the Special Travel Terms and Conditions):
For booking of existing tours on the website:
Up to 72 hours before the service: 0 % of the total service price
72 to 48 hours before the service: 30% of the total service price
48 to 24 hours before the service: 50% of the total service price
24 to 0 hours before the service or a no-show: 100% of the total service price
For custom-designed excursions:
Up to 31 days before the service: 10 % of the total excursion price
30 to 22 days before the service: 30 % of the total excursion price
21 to 15 days before the service: 50 % of the total excursion price
14 to 0 days before the service or a no-show: 100 % of the total excursion price
Copyright notice (Treasure hunt Tale of Hvara)
It is strictly forbidden to copy the elements of the game itself and the game scenarios. Scenarios and the course of the game as well as all the technical elements, represent a complete piece of work.
Rules of the game (Treasure hun Tale of Hvar)
By purchasing the game, customers agree not to violate the ban on revealing the secrets.
By purchasing the game, customers become liable for damage to the specially marked equipment supplied by the seller.
Customers are obliged to act according to instructions provided by the seller before, during or after the game is over.
If, during a game, a third person or a higher force disables the game, time stops. The game will be continued by a customer's desire as soon as the cause of the interruption ceases. Otherwise, the amount paid for the service will be returned.
The buyer can at any time before the time finish or leave the game. In that case, the amount paid for the service will not be returned.
Customer is obliged to consistently watch over her property and health and avoid sources of danger, to give up or to refrain from proceedings that may endanger the safety, health and property of the customer or other participants.
Travel Documentation
All necessary travel documents will be delivered to the traveller/ Travel Contractor or directly to the service provider in time (vouchers, airplane tickets, written notices, and such).
Insurance
NoSelfie travel agency advises travellers to purchase: travel cancellation insurance, insurance from the risk of accident and illness while on travel, insurance from the risk of damage and loss of baggage, voluntary health insurance while traveling and staying abroad, and insurance from the expenses for the assistance and return to the place of departure in case of accident or illness. Aforementioned insurances can be purchased directly from the insurer or through NoSelfie travel agency, in which case NoSelfie travel agency acts only as a mediator.
Travel Documentation, Visas, Customs and Foreign Exchange Regulations
Travelers are obliged to comply with all visa-related, customs and foreign exchange regulations of the countries they travel through and in which they are staying. If the travel cannot be continued because of the violation of the regulations by the traveller, all costs and consequences will be incurred by the violator himself/herself.
Travelers are obliged to have valid travel documents (passports, visas, and such). Invalid travel documents leading to the cancellation of travel shall not have any harmful consequences for NoSelfie travel agency. If travel documents are lost or stolen during travel, the cost of issuing the new ones shall be borne by the traveller himself/herself.
Filing and Resolving Complaints
The traveller is obliged to report any complaint he/she might have to NoSelfie travel agency without delay.
If, during the course of travel, the traveller complains of a breach or non-compliance with any of the contracted services, the NoSelfie travel agency representative is obliged to resolve the complaint appropriately and, as soon as possible, and, where possible, taking into account the substance of the complaint. If immediate resolution is not possible, the traveller may file a written complaint no later than 8 days after completion of the travel.
The traveller files a complaint individually in writing by postal mail or by e-mail: hello@noselfie.co
NoSelfie travel agency shall, without delay, confirm in writing the receipt of the complaint and respond within 15 days of receiving the complaint.
NoSelfie travel agency will be resolving only those complaints whose cause could not have been eliminated on the spot. While the procedure of resolving is taking place, the traveller waives the right to have any other person or judicial institution mediate on his/her behalf, as well as to provide any information to the media. The maximum amount of compensation per complaint may reach the amount of the claimed part of services, but it may not include services already used, nor the entire package amount.
NoSelfie travel agency believes that in case of any possible complaints, the traveller will be satisfied with the solution provided by our agency. In an unlikely case of a lawsuit, NoSelfie travel agency would like to inform you that the law of the Republic of Croatia will be applicable and that the competent court will be the court in Split.
HEAD OFFICE
NoSelfie travel agency
Kutnjački put 6, 10000 Zagreb
Croatia
Owner: Stjepan Milevčić
Business manager: Stjepan Milevčić
OIB: 51061942249
Tel. +385 99 2593 397
hello@noselfie.co
Working hours: Mon-Sun: 09:00-22:00 CET
Sales are made without physical presence of the client, via e-mail /online.
Hvar, 01.05.2021.